Privacy Policy

We respect your privacy

Arrow Print (Arrow) is committed to the protection of your personal privacy. This Privacy Policy outlines how Arrow handles your personal information and safeguards your individual privacy. Arrow abides by the Australian Privacy Principles (APP) as set out in Schedule 1 to the Privacy Act 1988 and the SPAM ACT 2003. You can obtain a copy of the APP from the Office of Australian Information Commissioner’s web site at and a copy of the SPAM ACT from the Australian Communications & Media Authority web site at

Kind of information we hold about you

Personal information collected by Arrow generally consists of your name, address, contact details (including telephone numbers, e-Mail address), your gender, your date of birth, your employment details (including your company, job title, industry you work in, products/services you sell, other contacts within your organisation), your interests, our communication history and preferences in terms of how you wish to receive information from Arrow.

This information is collected for the purposes of sending relevant correspondences to you and building long-term client-agency relationships.

Arrow may collect your personal information when you make an inquiry about our services. Arrow may also collect personal information about you from a third party for the purpose of offering our services to you and your organisation.

Arrow also collects information on web site activity to enhance your usage and continually improve our site. This includes information such as the number of users who visit the web site, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems have used the site and, when entering the Arrow web site from another web site, the address of that web site. “Cookies” are commonly used by web sites on the Internet to achieve these objectives. They are usually placed on your hard drive to recognise and identify your computer. The cookie does not contain any information that personally identifies you and we do not use cookies in order to obtain such information. Your browser should allow you to refuse cookies if you so desire.

This information on its own does not identify an individual but it does provide Arrow with statistics that it can use to analyse and improve our web site and our communications. Arrow makes all reasonable efforts to give notice via e-Mail to parents of children under the age of 13 when information (e.g. e-Mail addresses or any other information) is collected from their child. Before entering a contest/competition/promotion online, Arrow requires children under the age of 13 to ask a parent for permission.

Children under 13 years of age are required to enter a parent’s e-Mail address as well. This is done so that Arrow may contact a parent via e-Mail to notify him/her that the child has entered a contest/ competition/promotion and to provide the option of removing the child’s e-Mail address from the list of entries. Arrow will not use a parent’s e-mail address for any other purpose.

Arrow Print does not collect information about your political beliefs, your religious beliefs, health information or sexual preferences.

Handling of our clients’ databases

As a database marketing company, Arrow will be engaged by its clients to perform various services that might involve the handling of personal information. Arrow will seek from its clients assurances that all such personal information has been collected lawfully and in compliance with the National Privacy Principles and that all required consents have been obtained for the intended use of that personal information.

Use and disclosure of your personal information

Arrow undertakes not to sell, rent or trade your personal information. Arrow Print will not disclose personal information about you, unless the disclosure is:

  • required by law
  • is authorised by law, or
  • you have consented to our disclosing of the information.

Your personal information is collected for the purposes of sending relevant correspondences to you and building long-term client-agency relationships.

Accuracy of Your Personal Information

Arrow aims to ensure that your personal information is accurate, complete and up-to-date. To assist with this, please contact us if your details change.

Storage and security of your personal information

Arrow is committed to keeping your personal information secure and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration. We also require our staff and service providers to respect the confidentiality of your personal information. All Arrow staff and contractors are required to sign confidentiality agreements, which extend to client information. Due to the nature of the Internet, we cannot guarantee that your personal information will always be secured during transmission or from unauthorised access during storage. However Arrow will always endeavour to protect your personal information from misuse, loss or unauthorised access, and once we receive your transmission, we will undertake our best effort to ensure its security.

Please contact Arrow immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information.

Arrow stores your personal information in electronic form on a database. This database is secure and can only be accessed by authorised users. Hard copies of personal information may also be kept by Arrow.

Access to your personal information

You may contact us to amend any of your personal information that is inaccurate or request that your personal information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 7 days of receipt of notice. If applicable, any legal requirement on Arrow to maintain certain records of your personal information shall prevail over any such requests.

If you wish to access the personal information Arrow holds about you, you can email or write to us. We will use reasonable endeavours to provide a complete list of your personal information within 14 days of receipt of your enquiry. Before Arrow provides you with copies of your personal information, it may be necessary for you to prove your identity.

Arrow is not obliged to give you access to your personal information if:

  • providing access would pose a serious and imminent threat to the life or health of an individual
  • providing access would have an unreasonable impact upon the privacy of other individuals
  • the request for access is frivolous or vexatious
  • the information relates to existing or anticipated legal proceedings between Arrow Print and you and the information would not be accessible by the process of discovery in those proceedings
  • providing access would reveal the intentions of the organisation in relation to negotiations with you in such a way as to prejudice those investigations

providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws or denying access is specifically authorised by law.If Arrow does not allow you to access your personal information we will provide you with reasons for our decision.

Your concern about our privacy policy

Feel free to contact us about any privacy issue regarding Arrow (see contact details below). You will need to explain your concern and identify yourself so an appropriate person at Arrow can respond accordingly. We will respond as soon as practicable. If you have not received a response within 30 days, or you consider Arrow’s response to be inadequate, you may refer the matter to the Federal Privacy Commissioner. Arrow will make every reasonable effort to resolve your concerns and will maintain a record of each written complaint received.

Arrow Print will make every reasonable effort to resolve all concerns unless they are deemed frivolous, vexatious or not made in good faith.

How to contact us

If you have any queries regarding this Privacy Policy or would like to read, amend or delete any of your personal information please contact Arrow Print:

Mail: Privacy Officer, Arrow Print, PO Box 145, Penrith BC NSW 2751, Australia.
Phone: (61 2) 4731 5242
Fax: (61 2) 4731 2572

Get In Touch!